Bus14 (“we”, “us”, or “our”) provides a platform that connects parents, schools, companies, and drivers to enable safe, reliable, and efficient transportation services. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our mobile applications, dashboards, and related services.
1. Information We Collect
a. Personal Information
- Name
- Phone number
- Email address
- User role (parent, driver, school admin, company admin)
- Student-related information provided by parents or schools
b. Location Data
Real-time GPS location of drivers and vehicles during active trips only, for operational and safety purposes.
c. Device & Usage Information
- Device type
- Operating system
- App version
- Log files
- Usage and interaction data
d. School, Company & Route Data
- Assigned schools or companies
- Pickup and drop-off locations
- Routes, schedules, and trip history
2. How We Use Your Information
We use collected data to:
- Connect parents, students, drivers, schools, and companies.
- Track trips and vehicle locations in real time.
- Notify users about pickup, arrival, delays, or service updates.
- Improve safety, routing, service quality, and efficiency.
- Provide customer support and operational assistance.
- Comply with legal and regulatory requirements.
Legal Basis for Processing
We process personal data based on:
- User consent
- Contractual necessity to provide transportation services
- Legitimate business interests related to safety and service delivery
3. Sharing of Information
We do not sell or rent personal data.
Information may be shared only with:
- Authorized school or company administrators.
- Parents or guardians for their assigned students.
- Drivers for assigned routes and trips.
- Trusted service providers under confidentiality and data protection agreements.
- Authorities when required by law or to protect safety and security.
4. Data Security
- We apply reasonable administrative, technical, and physical safeguards to protect personal information.
- Location data is encrypted.
- Access is role-based and restricted.
- Regular monitoring and system controls are in place.
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide the service.
- Meet legal, accounting, or regulatory obligations.
- Resolve disputes and enforce agreements.
Data may be anonymized or deleted once no longer required.
6. Children’s Privacy
- Bus14 does not knowingly collect personal data directly from children under the age of 13.
- Student information is provided and managed by parents, schools, or authorized institutions.
- All student data is handled under parental and institutional responsibility.
7. Your Rights
You have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Withdraw consent where applicable.
Users in Saudi Arabia may exercise their rights in accordance with applicable local data protection regulations.
📧 Contact: info@bus14.co
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published at https://bus14.co/privacy-policy with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this policy: