Privacy Policy for Bus14
Effective Date: 4/8/2025
Bus14 (“we”, “us”, or “our”) provides a platform that connects parents, schools, companies, and drivers to enable safe, reliable, and efficient transportation services. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our mobile applications, dashboards, and related services.
1. Information We Collect
a. Personal Information
Name
Phone number
Email address
User role (parent, driver, school admin, company admin)
Student-related information provided by parents or schools
b. Location Data
Real-time GPS location of drivers and vehicles during active trips only, for operational and safety purposes.
c. Device & Usage Information
Device type
Operating system
App version
Log files
Usage and interaction data
d. School, Company & Route Data
Assigned schools or companies
Pickup and drop-off locations
Routes, schedules, and trip history
2. How We Use Your Information
We use collected data to:
Connect parents, students, drivers, schools, and companies.
Track trips and vehicle locations in real time.
Notify users about pickup, arrival, delays, or service updates.
Improve safety, routing, service quality, and efficiency.
Provide customer support and operational assistance.
Comply with legal and regulatory requirements.
Legal Basis for Processing
We process personal data based on:
User consent
Contractual necessity to provide transportation services
Legitimate business interests related to safety and service delivery
3. Sharing of Information
We do not sell or rent personal data.
Information may be shared only with:
Authorized school or company administrators.
Parents or guardians for their assigned students.
Drivers for assigned routes and trips.
Trusted service providers under confidentiality and data protection agreements.
Authorities when required by law or to protect safety and security.
4. Data Security
We apply reasonable administrative, technical, and physical safeguards to protect personal information.
Location data is encrypted.
Access is role-based and restricted.
Regular monitoring and system controls are in place.
5. Data Retention
We retain personal data only for as long as necessary to:
Provide the service.
Meet legal, accounting, or regulatory obligations.
Resolve disputes and enforce agreements.
Data may be anonymized or deleted once no longer required.
6. Children’s Privacy
Bus14 does not knowingly collect personal data directly from children under the age of 13.
Student information is provided and managed by parents, schools, or authorized institutions.
All student data is handled under parental and institutional responsibility.
7. Your Rights
You have the right to:
Request access to your personal data.
Request correction or deletion of your data.
Withdraw consent where applicable.
Users in Saudi Arabia may exercise their rights in accordance with applicable local data protection regulations.
📧 Contact: [email protected]
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published at:
🌐 https://bus14.co/privacy-policy
with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this policy:
🌐 https://bus14.co
Cancellation & Refund Policy – Bus14
Effective Date: 4/8/2025
This Cancellation & Refund Policy explains how cancellations, refunds, and service interruptions are handled for Bus14 users.
1. Subscription Cancellation (Parents – B2C)
Parents may request cancellation before the start of a new billing month.
Cancellation requests must be submitted through the app or via:
📧 [email protected]
Once cancellation is confirmed, no future charges will be applied.
2. Refund Policy (Parents – B2C)
Monthly subscription fees are non-refundable once the service month has started.
Refunds may be approved only in the following cases:
Service was never activated.
Continuous service failure caused by Bus14.
Duplicate or incorrect payment.
Approved refunds will be processed using the original payment method.
3. Service Interruption or Delay
If Bus14 fails to provide transportation due to operational reasons:
A suitable replacement solution will be provided, or
A partial credit may be applied to a future billing cycle.
4. Schools, Companies & Compounds (B2B / B2B2C)
Cancellation and refund terms for schools, companies, or residential compounds are governed by separate signed contracts.
Any refunds, credits, or penalties will follow contractual terms.
5. App Store Purchases
If a subscription was purchased through:
Apple App Store or
Google Play Store
Refunds are subject to the respective store’s policies.
Bus14 does not control or process App Store refunds directly.
6. Policy Changes
Bus14 reserves the right to update this policy at any time.
Updates will be published at:
🌐 https://bus14.co/privacy-policy